Shipping & Returns

Where we ship

We ship worldwide.

Where it ships from, and how long it takes

Orders are dispatched from China. Delivery typically takes 3–10 business days from dispatch.

That window starts when the parcel leaves the warehouse, not when you place the order, and it does not include time spent in customs. Customs clearance is outside our control and can add days on some routes.

Customs and import charges

Because parcels are sent from China, most deliveries cross a customs border. Import duties, VAT, or carrier handling fees may be charged on arrival. These are set by your own country, are not included in the price you paid us, and are payable by you.

We are not registered for VAT, so no VAT is included in our prices.

Tracking

You receive a confirmation email when the order is placed and a second one with a tracking link once the parcel leaves the warehouse. If the tracking has not moved for seven days, write to vyrelife1@gmail.com and we will chase the carrier.

If a parcel is lost or arrives damaged

Until the goods reach you, the risk is ours. Tell us within a reasonable time of a parcel that is lost, damaged, or opened in transit, and we replace it or refund it in full at our cost. Keep the packaging until the matter is settled — carriers usually require it.

Returns

You may return your order within 14 days of receiving it, for any reason. The full procedure, the return address, and a model form are on the Right of Withdrawal page.

In short: email us first, then send the goods back within 14 days of that notice. You pay the return postage; we refund the purchase price and the standard outbound shipping within 14 days of the goods arriving back with us, by the same means you paid.

Faulty goods are different

A defect is not a return. If the device is faulty, we pay the return postage and you have two years to raise it — see section 8 of the Terms of Sale. Contact us before shipping anything back so we can send you a label.